Simple Transparent Pricing
The Real Cost Of In House Agents
Below are estimates of the factors, that you need to consider for the real hourly cost of an in house agent.
Cost Category | UK (£/hour) | US ($/hour) |
|---|---|---|
Total Estimated Cost | £25 - £29 | $32 - $41 |
Base Salary | 11.00 - 15.00 | 14.00 - 20.00 |
Senior Manager Costs (1:50) | 0.55 - 0.70 | 0.75 - 1.00 |
Team Manager Costs (1:12) | 1.85 - 2.35 | 2.45 - 3.10 |
Miscellaneous (Insurance, QA) | 0.85 | 1.10 |
Attrition & Replacement | 1.40 | 1.95 |
Technology | 1.10 | 1.40 |
Facility & Overhead | 2.50 | 3.30 |
Training | 0.85 | 1.10 |
Hiring & Recruitment | 1.70 | 2.20 |
Employer Costs (Taxes, Benefits) | 2.75 - 3.75 | 4.20 - 8.00 |
The True Cost of Hiring Agents
When calculating the cost of an agent, it’s important to consider more than just their hourly wage or salary. The real cost includes expenses like benefits, office space, management, training, and technology. With outsourcing through digify BPO, you get a fully loaded hourly cost that eliminates these hidden expenses, providing a simple, transparent, and cost-effective solution for your business.
digify BPO Price From | £12 | $14 |
|---|---|---|
In House Real Cost per Agent | £25 - £29 | $32 - $41 |
Saving | £15.50 (60%) | $22 (60%) |
Transparent Pricing Tailored to Your Needs
Get a fully-loaded solution including agents, technology, and expert support—all at a competitive price starting from US$14/hour (£12/hr AUS$21/hr)
Agent
(Fully Loaded)
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$14/hr
£12/hr
$21/hr
What's Included
140 Productive hours per agent per month
All management costs
QA at agreed ratio
Complimentary account management
Complimentary strategic advice
Quarterly health checks and benchmarking
What's Not Included X
Zendesk Enterprise Suite
Zendesk AI
Zendesk WFM
Zendesk QA
Agent + Zendesk
(Fully Loaded)
$15/hr
£13/hr
$25/hr
What's Included
140 Productive hours per agent per month
All management Costs
QA at agreed ratio
Complimentary account management
Complimentary strategic advice
Quarterly health checks and benchmarking
Zendesk Enterprise Suite
Zendesk Al
Zendesk WFM
Zendesk QA
Transparent Pricing Tailored to Your Needs
Get a fully-loaded solution including agents, technology, and expert support—all at a competitive price starting from $XX/hour
Agent
(Fully Loaded)
$13/hr
£11/hr
$21/hr
What's Included
140 Productive hours per agent per month
All management costs
QA at agreed ratio
Complimentary account management
Complimentary strategic advice
Quarterly health checks and benchmarking
What's Not Included X
Zendesk Enterprise Suite
Zendesk AI
Zendesk WFM
Zendesk QA
Agent + Zendesk
(Fully Loaded)
$15/hr
£12/hr
$25/hr
What's Included
140 Productive hours per agent per month
All management Costs
QA at agreed ratio
Complimentary account management
Complimentary strategic advice
Quarterly health checks and benchmarking
Zendesk Enterprise Suite
Zendesk Al
Zendesk WFM
Zendesk QA