About Us
Know the process
How It Works
Testimonials
Hear From Our Happy Clients
Thomas Framnes
Go Solr
Partnering has been a game-changer! The centralized ticketing system and powerful suite of tools they implemented have transformed the way we serve our customers from lead to sales through to customer support. The result? Happier customers and a support team that's operating at peak efficiency. We couldn’t be more thrilled with the results!
Dawid Smit
The Courier Guy
My experience with the team has been nothing short of revolutionary. They’ve provided exceptional support with Zendesk across the board, ensuring that we are using the product to its fullest potential. The team is always eager to assist and collaborate, offering fresh ideas and solutions.
Head of CS
IT Distributor
Their hands-on approach ensured the implementation process was smooth, efficient, and perfectly aligned with our operational goals. What stood out most was their attention to detail and commitment to delivering measurable results. They didn't just set up the system; they empowered our team with best practices, training, and actionable insights, enabling us to maximize the potential of Zendesk's suite of tools.
Divan du Plessis
Amplifin
Their expertise and knowledge have been invaluable in helping us optimize our customer support operations. What truly sets them apart is their genuine interest in the growth and success of our business. They have consistently gone above and beyond to understand our unique needs and provide tailored solutions that drive our progress. We highly recommend the team to any organization seeking a dedicated and proficient partner in enhancing their customer experience.
About Us
The Recipe For Fantastic Customer Services Has Three Key Ingredients
digify BPO combines three key elements to supercharge your service offering; fantastic people, incredible technology and expertise & know how.
People
Technology
Know How
People
At Digify BPO, our people are our greatest asset. Each team member is highly trained in Zendesk, ensuring they bring top-tier expertise to every customer interaction. Our commitment to socially responsible recruitment and employee development leads to lower attrition rates and better performance compared to onshore equivalents. By fostering a positive work environment and empowering our staff, we deliver exceptional service, creating lasting value for our clients and their customers.
Technology
Zendesk delivers the best omnichannel customer service by seamlessly connecting all communication channels into one unified platform. Ensuring consistent, efficient support no matter where your customers reach out. With built-in AI, automation, and continuous updates, Zendesk enables businesses to stay ahead of evolving customer expectations. Its scalability and flexibility ensure that your customer service operations are not only efficient today but also future-proofed, adapting effortlessly as your business grows and technology advances.
Know How
Expertise from the scoping of solutions through to design, deployment, and ongoing optimisation is critical to unlocking the full potential of your people and technology. By thoroughly understanding your business needs, we ensure that the right tools and processes are implemented for maximum efficiency. A well-designed solution tailored to your specific requirements empowers your team to work more effectively, while regular optimisation ensures your technology evolves alongside your business. This holistic approach ensures you get the most value, boosting both performance and customer satisfaction.
Dawid Smit
The Courier Guy
My experience with the team has been nothing short of revolutionary. They’ve provided exceptional support with Zendesk across the board, ensuring that we are using the product to its fullest potential. The team is always eager to assist and collaborate, offering fresh ideas and solutions.
Thomas Framnes
Go Solr
Partnering has been a game-changer! The centralized ticketing system and powerful suite of tools they implemented have transformed the way we serve our customers from lead to sales through to customer support. The result? Happier customers and a support team that's operating at peak efficiency. We couldn’t be more thrilled with the results!
Divan de Plessis
Amplifin
Their expertise and knowledge have been invaluable in helping us optimize our customer support operations. What truly sets them apart is their genuine interest in the growth and success of our business. They have consistently gone above and beyond to understand our unique needs and provide tailored solutions that drive our progress. We highly recommend the team to any organization seeking a dedicated and proficient partner in enhancing their customer experience.
Head of CS
IT Distributor
Their hands-on approach ensured the implementation process was smooth, efficient, and perfectly aligned with our operational goals. What stood out most was their attention to detail and commitment to delivering measurable results. They didn't just set up the system; they empowered our team with best practices, training, and actionable insights, enabling us to maximize the potential of Zendesk's suite of tools.