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The World's Most Innovative Companies Use Zendesk
Features
Why digify BPO
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Zendesk Expertise Empowering Excellence
Leverage Zendesk to its fullest with our accredited specialists, delivering seamless omnichannel support and AI-driven efficiency to enhance customer interactions and streamline operations
Free Account Management & Solution Consultancy From CX Experts
Our CX experts deliver tailored consultancy, proactive account management, and strategic support to align customer service strategies with your goals, driving growth and long-term satisfaction.
Driving Innovation & Automation
Streamline tasks with AI automation, adopt future-proof technologies for competitiveness, and scale seamlessly to support growth while maintaining quality and reducing costs
Who We Are
Built on Trust, Driven by Innovation
We are a customer-focused BPO company dedicated to delivering exceptional outsourcing solutions through innovative technology, skilled professionals, and a commitment to excellence
Our Mission
To provide world-class customer support and back-office services while fostering socially responsible recruitment that values and empowers our employees. At digify BPO, we are committed to being more than just a service provider—we are a partner that delivers added value, treating our clients with care and dedication, ensuring they never feel like just a number." This version incorporates a focus on employee well-being, client partnership, and world-class service delivery
Our Target
We will provide world-class outsourced customer support and back-office services by leveraging Zendesk's innovative technology, AI-driven solutions, and a highly skilled workforce. Our target is to help businesses enhance customer experiences, streamline operations, and achieve operational excellence at scale
Our Values
We work with a set of values that guide us to deliver excellent results whilst doing the right thing by our people, clients, and partners:
Customer-Centric Excellence: We deliver the highest service to our clients and their customers, ensuring satisfaction at every touchpoint.
Innovation and Technology: We embrace cutting-edge technology and automation, utilizing Zendesk’s powerful platform to drive efficiency and continuous improvement.
Integrity and Trust: We uphold the highest standards of integrity in all our dealings, fostering long-term relationships built on trust and transparency.
Collaboration and Teamwork: We believe in the power of collaboration to achieve shared success, both within our teams, with our partners, and with our clients.
Global Impact, Local Expertise: We combine global industry standards with local expertise, bringing the best of both worlds to every partnership.
Continuous Learning and Development: We invest in the growth and development of our people, ensuring they remain at the forefront of industry knowledge and best practices.
The World's Most Innovative Companies Use Zendesk
What We Do
Mastering Exceptional Customer Service
In today’s fast-paced digital landscape, businesses are increasingly seeking specialized outsourcing solutions that not only deliver superior customer service but also drive continuous improvement. Enter digify BPO, the first Business Process Outsourcer 100% focused on Zendesk, the leading customer service platform.
By creating a Centre of Excellence around Zendesk, digify BPO is reshaping the future of outsourcing, offering clients more than traditional contact centers ever could. Here is how.
Zendesk Expertise at Its Core
Centre of Excellence for Continuous Improvement
Technology-Driven: AI (Artificial Intelligence) & the Future
Impact Sourcing: Making a Social Impact
CX Experts: CX Experts brings deep industry knowledge and consulting expertise to optimize customer experience strategies, helping businesses deliver exceptional service at every touchpoint.
Zendesk: As a leading customer service platform, Zendesk empowers businesses to enhance their support operations with innovative tools, AI-driven automation, and seamless omnichannel solutions.
Ultimate AI: Ultimate AI offers advanced conversational automation technology, enabling businesses to scale their customer support with intelligent, multilingual AI-driven chat and messaging solutions.
Carefully Selected Global Leaders In Every Area
We have handpicked providers, innovators and experts.